Refund policy
Returns
Please contact Swan Island Dahlias within 10 days of receiving your order before returning any dahlia tubers. We will provide return authorization and instructions.
Authorized returns must be received and processed within 30 days of authorization. A 25% restocking fee applies. Original shipping and handling charges and phytosanitary certificate fees are non-refundable.
Returns sent without authorization or received after the 30-day authorization period will not be accepted or refunded.
All supplies and mercantile items are final sale. If a mercantile item arrives damaged or in the incorrect size, please contact us within 10 days of delivery.
If an order is returned by the U.S. Postal Service because the customer-provided address is invalid or undeliverable, it may be reshipped after additional shipping and handling charges are collected. Alternatively, the order may be returned to stock and refunded, less a 25% restocking fee. Shipping, handling, and phytosanitary certificate fees remain non-refundable.
Refunds
Refunds are generally issued to the original form of payment. If an order was paid using multiple payment methods, the refund may be divided among those methods or issued by mailed check.
For a partial refund on an order paid using both a gift certificate and another payment method, a check may be issued for the refund amount up to the amount originally paid by gift certificate.
Gift certificates are non-refundable and will be reissued when applicable.
We cannot refund a credit card transaction more than 90 days after the original purchase date. When a refund is required after that period, we may issue a mailed check.
After we initiate a credit card refund, your card issuer may take 7–10 days to process it.
Dahlia Tuber Guarantee
Our first-grade, single-division dahlia tubers are guaranteed to grow and be true to name for the current growing season. Each purchased unit contains one tuber with at least one viable eye. The tuber may still be dormant when shipped, and its eye may take 7–14 days to become visible after warming.
To qualify for the guarantee, customers must follow the growing instructions included with their order or published on dahlias.com.
The guarantee does not cover:
- Customer negligence
- Tubers planted vertically
- Crowns planted above soil level
- Tubers used to produce cuttings
- Weather-related damage
- Rodent damage
- Winter storage
- Plant performance in subsequent growing seasons
Dahlias should emerge within approximately three to five weeks. If a plant has not emerged, carefully dig up the tuber and submit a photograph through our Contact Us form. If you cannot provide a photograph, call us immediately after digging up the tuber for further instructions.
Do not discard a tuber or plant before contacting us. We may require photographs or the return of the affected tuber before approving a replacement.
Failed tubers must be reported by August 1 of the same growing season. Other growing concerns must be reported by October 1 of the same growing season.
For eligible U.S. orders, an approved failed tuber will be replaced with the same variety during the current growing season or the following spring, depending on the customer’s location and the time of year. Guarantee claims are not eligible for cash refunds. Our liability is limited to the purchase price of the affected tuber and does not include shipping or handling charges.
Inspection After Delivery
Dahlia tubers may be packaged together, but each tuber is individually stamped with its variety name. Plant tags are also included for use during planting.
Open and inspect your package promptly after delivery. Packing material can be gently removed with a dry paintbrush or toothbrush. If necessary, lightly rinse the tuber to reveal its stamped name, but do not soak the tuber in water.
Report concerns within 10 days of delivery. Because tubers are perishable, we cannot provide replacements if a package remains unopened and uninspected for more than 30 days and the contents subsequently rot or shrivel.
Cancellations
Cancelled orders are subject to a processing fee equal to $15 or 15% of the order total, whichever is greater.
Cancellations must be requested before February 15. An order cannot be cancelled after it has entered processing or shipping.
Order Changes
Orders cannot be modified online after they have been placed, including changes to products or shipping addresses. Call customer service at 800-410-6540 for assistance.
Each order is invoiced and shipped separately. Separate orders cannot be combined.
Changes and cancellations must be requested before February 15. Orders placed after February 15 may immediately enter processing and therefore may not be eligible for modification or cancellation.
Each order is limited to two modifications per growing season.